Real people, ready to help.
Questions, ideas, partnerships or support, we would love to hear from you. Email hello@ventureship.xyz for anything, or support@ventureship.xyz for help with your account.
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Getting help should never feel like a maze.
No endless phone trees, no ticket black holes. Send us a message and a real person who knows the product will get back to you.
- 01One clear email for general questions.
- 02One clear email for account support.
- 03A help center for instant answers.
- 04A community for ideas and tips.
Everything Contact teams need, in one intelligence layer
General enquiries
hello@ventureship.xyz for questions, ideas and conversations.
Customer support
support@ventureship.xyz for help with your workspace, data or billing.
Sales
Talk to us about Enterprise plans, pilots and custom terms via hello@ventureship.xyz.
Press
press@ventureship.xyz for media enquiries and brand assets.
Legal and privacy
legal@ventureship.xyz for privacy requests, DPAs and legal questions.
Help center
Instant answers to common questions, available any time.
From first question to first win in minutes
Choose the right inbox
Pick the address that fits your question for the fastest response.
Share the details
Include your workspace name and what you are trying to do.
Hear back
A real person replies, usually within one business day.
Get it solved
We stay with you until your question is answered.
Built for the decisions that move the needle
Getting started
Need a hand connecting data or asking your first question? We can help.
Billing questions
Questions about invoices, usage or payments go to support@ventureship.xyz.
Enterprise
Planning a rollout? Let's talk about a pilot.
Feedback
Ideas for the product? We read and value every one.
What changes when your data starts talking back
Talk to people who know Data AI inside out.
Clear routing means your question reaches the right person.
Every message is read and every idea is considered.
Your message is safe with us.
We use the information you send only to respond to you and improve our service. We never sell it.
- hello@ventureship.xyz for general enquiries
- support@ventureship.xyz for account help
- legal@ventureship.xyz for privacy and legal
- press@ventureship.xyz for media
Questions, answered
How quickly will you respond?
We aim to reply to most messages within one business day. Enterprise customers receive priority response times as set out in their agreement.
Do you offer phone support?
Support is primarily by email so we can give thorough, accurate answers. Enterprise customers can arrange calls with their dedicated team.
Where do I send billing questions?
Email support@ventureship.xyz with your workspace name and invoice number, and we will help.
How do I make a privacy request?
Email legal@ventureship.xyz. We respond to privacy requests in line with applicable law.
Is there a faster way to find answers?
Yes. The help center and docs are available 24/7 and cover the most common questions.